Returns Policy

Returns & Refund Policy

Online Purchases

We want you to love your Classic Shoes London purchase. If for any reason you're not completely satisfied with an item bought online, we offer a 30-day return window from the date of delivery.

Returns

We accept returns for any reason, provided:

The item is unworn, unused, and in its original condition
All original packaging is included — box, dust bag, and any brand tags
You have a receipt or proof of purchase

If 30 days have passed since delivery, we're unable to offer a refund or exchange.

Return Shipping

Returns are arranged and paid for by the customer, unless the item is faulty or was sent in error. Given the value of these pieces, we strongly recommend using a tracked and insured shipping service for every return — we cannot issue a refund for an item that doesn't reach us, and we're not able to guarantee receipt of untracked parcels. Original outbound shipping costs are non-refundable.

Inspection

Every return is inspected on arrival against the conditions above. If an item doesn't pass inspection — for example, signs of wear, damage, or missing packaging — we won't be able to process a refund. The item will be sent back to you, and return shipping for that parcel will be at your cost.

Refunds

Once your return is received and inspected, we'll email you to confirm the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We're happy to exchange for a different size or style. Please contact us before sending anything back.

How to Return

Contact us first — by email, WhatsApp, or our contact form — then send your item to:
Classic Shoes London, 43 Wentworth Street, London, E1 7TD, United Kingdom

Please include your proof of purchase inside the parcel.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery and we'll arrange a replacement or full refund at no cost to you.

International Returns

For orders shipped outside the UK, any customs duties, taxes, or charges incurred on the returned parcel are the customer's responsibility.

In-Store Purchases

Returns for items purchased in-store at our Wentworth Street location follow different terms:

14-day return window from the date of purchase
No refunds are offered on in-store purchases
Clearance items are final sale — no returns or exchanges
On all other in-store items, you may choose between:
- An exchange, or
- Store credit, valid for 3 months from the date of issue